Pleasant Air, LLC is one of the best companies I've ever had the pleasure of working with. The downstairs furnace was not working. Tom got there and was able to get it working in the short term, which was a miracle with a 52 year old furnace then, when we replaced it, had to do some major work to work around the heavy support systems at our home but did it beautifully. He worked so hard to make it work and function well. I wish I needed another furnace just to give him more work. He did such an excellent job and had to do so much more work than any of us anticipated, we gave him a bonus.